Help & frequently asked questions
Explained briefly. Your question isn’t here? Write to us – we’re happy to help.
You set up your account in 2 minutes – no credit card. You get 14 days of full access to all features. When the trial ends, nothing is charged automatically; you then decide at your leisure whether to continue.
No. For the trial you only need a name, your studio name and an email address.
Your data is kept if you continue. If you’d rather not, you can have your account and all data deleted. We host in the EU and have a GDPR deletion concept.
For wedding and event photographers who want to bundle enquiries, quotes, questionnaires and galleries in one place – instead of email, spreadsheets and photo clouds.
Yes. Couples get a secure link (no login needed) and can fill in the questionnaire, accept the quote and view the gallery.
Yes. Every plan includes two brands (your main brand plus one more) – each with its own color, font, logo and subdomain, e.g. a photo booth under its own name.
Yes. We host exclusively in the EU, offer a data processing agreement (DPA) and a deletion concept. Your clients reach galleries and questionnaires via encrypted links.
Monthly, any time – hassle-free. There’s no long minimum term. The annual membership runs for 12 months and can be cancelled towards the end of the term. It does not renew into a new fixed year – afterwards it continues monthly and can then be cancelled at any time to the end of the month. Your access stays until the end of the paid period, and your data is kept.
Easily: you add new customers and jobs quickly – and when moving from a spreadsheet or another tool, our support helps you personally. Just email support@neoctopus.com.
By email at support@neoctopus.com. Every customer gets the same personal support – regardless of plan.